Museum Officer

Locations – State Correctional Museum, Cooma

Employment Type – Ongoing – Part Time opportunity available (3 days week)

Salary – Clerk Grade 3/4 (starting at $82,193.00 pa (Pro-rata) plus Environmental Allowance superannuation + leave loading)

Be a Part of Preserving History

Join us as a Museum Officer at the State Correctional Museum, where you’ll provide visitors with a welcoming, informative, and engaging experience that showcases the history of NSW Corrections from 1788 to the present day.

We encourage applications from Aboriginal candidates, whose lived experiences will help strengthen our workforce and enhance visitor engagement.

Working at the State Correctional Museum

Located in Cooma, the State Correctional Museum preserves and presents the rich history of NSW Corrections, featuring exhibits, artefacts, and stories from the convict era to the modern correctional system. As a Museum Officer, you will play a vital role in sharing this history with visitors, maintaining exhibits, and ensuring a positive visitor experience.

Your role

As a Museum Officer, you will provide front-of-house services, conduct guided tours, support museum operations, and deliver events that engage and educate visitors. You will work closely with museum management, correctional staff, and inmates involved in museum operations, ensuring the site remains safe, accessible, and well-maintained.

What you’ll do

In this role, you will:

• Enhance visitor experience by welcoming guests, answering enquiries, and leading guided tours.
• Facilitate exhibitions, collections, and programs to engage a diverse audience, including school groups and special interest visitors.
• Support events, ceremonies, and functions, including setup, pack-down, and hosting dignitaries or VIP guests.
• Perform basic retail and administrative tasks, such as cash handling, stock monitoring, record-keeping, and visitor data collection.
• Ensure site safety and emergency management, including familiarity with security equipment and assisting in emergency evacuations.
• Assist with museum upkeep, including light cleaning, dusting exhibits, and general site maintenance.
• Work with correctional centre staff and inmates involved in museum operations, ensuring a respectful and professional working environment.

Essential Requirements

• Prepared to work the Museum’s standard days and hours (Wednesday, Friday, and Saturday, 8:30 am – 3:30 pm) and additional days when required.
• Ability to work extra days (approximately five additional weeks per year), including full-time attendance in some weeks.
• Professional appearance in business-casual attire, appropriate for meeting the public and representing CSNSW.

What we’re looking for

• A passion for history, particularly NSW Corrections history, and a desire to share it with others.
• Strong public engagement skills, including experience in customer service, education, tourism, or museum environments.
• The ability to lead tours and speak confidently to diverse audiences, including school groups, dignitaries, and the general public.
• A high level of integrity and professionalism when interacting with visitors, staff, and inmates.
• Strong problem-solving skills and adaptability to respond to visitor needs, security concerns, or operational requirements.