Visitor Services Manager

ROLE STATEMENT

Position Title: Visitor Services Manager
Department: Production
Reporting to: Production and Exhibitions Manager
Direct Reports: Volunteer Coordinator, Team leaders
Remuneration: $85,000 Plus Superannuation
Contract term: Full-time fixed-term contract position until 30 June 2026

POSITION DESCRIPTION

The successful candidate will be part of a highly motivated team of specialist staff, delivering one of the world’s leading contemporary visual arts events.

The Visitor Services Manager is an important role within the Production team responsible for managing the recruitment, supervision, scheduling and retention of all Visitor Services staff and volunteers providing essential support in the delivery of the 25th Biennale of Sydney (2026).

This role will work with, staff, artists and participants to ensure the smooth delivery of public programs, artwork invigilation, and exhibition administration. The successful candidate will be an experienced Visitor Services Manager with strong experience in the supervision of staff and volunteers. High level organisational skills, good written/oral communication and presentation skills, a flexible approach and a thorough understanding of contemporary art are essential. Experience and knowledge of working with audiences with specific needs will be highly regarded. This role may require work outside standard business hours including evenings and weekends during exhibition periods.

The position reports to the Production and Exhibitions Manager and is responsible to the CEO.

For more information about the selection criteria and roles and responsibilities, please refer to our website.

APPLYING FOR THE ROLE

Applications addressing the selection criteria must be received by 5pm on Friday, 10 October 2025. Role to commence asap.

Your application must include:

a cover letter outlining how you meet the selection criteria;
a current CV; and
the names and daytime contacts of at least two (2) professional referees.

Email to: employment@biennaleofsydney.com.au
Subject line: Application | Visitor Services Manager

Applications that do not address the selection criteria will not be considered.