Visitor Experience and Operations Manager – Dundullimal Homestead, Dubbo

Visitor Experience and Operations Manager
National Trust of Australia (NSW)
• Location: Dubbo, NSW
• Job Type: Part-time, 21 hrs week
• Category: Museums and Galleries
• Sectors: Arts, Culture, Heritage
• Reports to: Senior Properties Manager North
• Salary package: $84.7K FTE inc. super and leave loading, pro rata for part-time hours
Overview
The National Trust NSW is the State’s largest community based, not-for-profit conservation organisation in Australia, operating for more than 75 years. Our vision is to bring the heritage of New South Wales to life for future generations through advocating for the conservation and protection of our built, cultural and natural heritage.
Located in Dubbo NSW, Dundullimal Homestead is believed to be be the oldest surviving sophisticated slab house in Australia. Set in park-like grounds with sandstone stables, a timber church and a blacksmith’s forge, it provides a unique connection to Australia’s rural past and offers a museum with guided tours, café, events and venue hire opportunities.
As Visitor Experience Manager you are responsible for all aspects of the visitor experience, events and programming, ensuring Dundullimal Homestead is a welcoming, accessible and inclusive environment.
About the Role
We are seeking a dynamic customer focussed Manager to take responsibility for oversight and management of the visitor experience at Dundullimal Homestead with support from a team of enthusiastic volunteers and the volunteer group known as the Dundullimal Dubbo Support Crew (DDSC).
The role requires a high level of coordination and operational management, exceptional people skills, as well as a deep understanding of what makes a good customer experience across a range of activities.
This is a part-time permanent position for 21 hours per week, Monday to Friday. The days of working may depend to some degree on property activities, and a high degree of flexibility is desirable.
About you
We are seeking an engaging customer service manager to take on this dynamic role. To deliver this role successfully, you’ll need to have:

• A keen eye for detail, taking on responsibility for all aspects of the visitor experience;
• Demonstrated experience in developing and delivering major events and programs;
• A great track record of leading and motivating volunteers;
• Strong organisation and planning skills, supporting and delivering all aspects of the visitor experience offer;
• Experience in producing performance reports (financial, visitation, collections, and interpretive items) to Senior Properties Manager as required;
• Ability to coordinate first responders and act as first point of contact for security and other emergency matters as they arise for Dundullimal Homestead;
• An understanding of the aims and ethos of the National Trust, in particular the ambition for developing the financial sustainability of properties.

We’re looking for someone who understands the importance of a regional cultural attraction to the wider community, who is innovative and knows how to bring a property to life in ways that engage the community while still honouring our conservation ideals. We offer a flexible work environment and a great workplace culture that is focused on bringing the heritage of New South Wales to life for future generations.

As a member of the National Trust NSW, you’ll also get free entry to National Trust properties worldwide.
You must have the right to live and work in Australia to apply for this job.
• For a full position description visit our website: https://www.nationaltrust.org.au/positions-vacant-nsw/
• enquiries call: 02 9258 0159 or email hr@nationaltrust.com.au
• To apply, submit your CV together with a covering letter addressing the key accountabilities to: hr@nationaltrust.com.au
• Closing date: Monday 8 June 2026

While Applications close Monday 8 June 2026, don’t delay! We review applications as they come in and if we find the right candidate, we will close the role earlier than the advertised close date.