Gallery Host

Casual position
Engagement Department
Reports to the Visitor Experience Manager

The MCA encourages applications from Aboriginal and Torres Strait Islander people, people with disability, and people from diverse cultures. The MCA acknowledges the enormous contribution Aboriginal and Torres Strait Islander artists, staff, educators, arts professionals, and guests have made to the fabric of the Museum since its inception. Contemporary Aboriginal and Torres Strait Islander art practice has long been central to MCA collection and exhibition programs.

Overview of the MCA
The Museum of Contemporary Art Australia (MCA) is Australia’s only public museum dedicated to contemporary art.
The MCA presents, collects and engages with the work of living artists in Australia and in the world.
Guided by the principles of belonging, connection and influence, we aim to be the defining platform for contemporary art and ideas in Australia and beyond.
Located on Sydney Harbour at Tallawoladah, a home to stories, art and culture for over 65,000 years, the MCA contributes to the continuity of culture on our site.
We connect the widest possible public to contemporary art through our Collection, exhibitions, events, creative learning and access programs.
Our evolving Collection of over 4,700 artworks is the only public collection in Australia dedicated to the work of living artists, with over a third represented by Aboriginal and Torres Strait Islander artists.
As an independent, not-for-profit organisation, the MCA raises over 85% of its revenue each year through donations and commercial activities to deliver its artistic and engagement programs.

Overview of the position
Gallery Hosts are the first point of contact for visitors to the Museum. Their role is to welcome all visitors to the Museum, and to ensure the safety of both the artworks and visitors. Gallery Hosts enrich our visitors’ experience by providing high-level customer service in a friendly and welcoming manner. They provide information on our exhibitions, programs, events, activities, and facilities, and offer a cloakroom service.
An MCA Gallery Host has a genuine desire to provide excellent customer service. They enhance our visitors’ experience of the MCA by always exhibiting professionalism. They use their outstanding interpersonal skills and judgement to support visitors and reinforce gallery guidelines.
MCA Gallery Host play a key role in revenue raising by facilitating MCA ticket sales and promoting other MCA offerings, including Museum memberships. They are also a key storyteller of the MCA’s not for profit self-funded story to encourage visitors to donate while they visit.
The Gallery Host role is also to provide continuous feedback on visitors’ experiences while visiting the MCA, and to report on art and building incidents.
Hosts work collaboratively within a team environment to ensure the organisation’s objectives are met. They share information, expertise, and observations to enhance the visitor experience and to support a collegial team dynamic.
The position involves being on your feet for the duration of a shift – moving through allocated gallery spaces to safeguard artworks and attend to visitors’ needs and engage in conversation. It is a mobile, active role (any access requirements will be considered, in keeping with our commitment to creating equal employment opportunities).

Person Specification
The MCA is looking for people with solid experience in customer service working in busy, public spaces, who work well within a team and have a genuine desire to provide excellent customer service.
The successful applicants will be available to work various shifts, including weekends, and be flexible with the number of weekly hours based on business needs. You will be punctual, reliable and have good interpersonal skills. You will be a positive ambassador for the MCA and pride yourself on personal presentation.
We have casual shifts available throughout the whole week and the number of hours per week varies depending on our exhibition and events program.
As a Gallery Host, you will be required to familiarise yourself with all MCA exhibitions and be happy to support visitors and colleagues to explore ideas and meanings in the art on display. You will be respectful, courteous, and cooperative in all dealings with visitors and colleagues.
The successful applicant will be self-motivated and be open to change within the organisation.

Applications
To learn more about working with the MCA, this role and how to apply please visit our website. (https://www.mca.com.au/about-us/work-for-us/gallery-host/)
Closing Date
Monday 1 September, 9am.
Please direct all enquiries to positions.vacant@mca.com.au

Working for the MCA
The MCA is committed to equal opportunity and diversity. The MCA promotes a work environment that is free from discrimination and harassment, and where individuals are treated with fairness, equality, and dignity. Find out more about the MCA.