Data and Digital Specialist

The Biennale of Sydney is seeking an experienced and detail-oriented Data and Digital Specialist to lead the organisation’s audience data system, ticketing infrastructure, digital communications platforms, and reporting functions in support of the 26th Biennale of Sydney (2028) and ongoing organisational activity.

The Data and Digital Specialist is responsible for the administration, optimisation and day-to-day management of the Biennale’s Customer Relationship Management (CRM) platform, Tessitura, and associated digital platforms including Wordfly, the Biennale website, and other audience-facing systems as required, as well as the efficient integration of platforms including Xero and Windcave. The role leads the implementation and maintenance of event builds, invitations, and visitation reporting within Tessitura and supports organisational reporting, audience insights and acquittal requirements.

Working collaboratively across all departments, the Data and Digital Specialist provides systems support, reporting and training to ensure accurate audience data, effective digital communications, and high-quality visitor information and experiences. The position will lead Tessitura program builds and ticketing system implementation in collaboration with Ticketing Coordinators and other staff as required.

The successful candidate will be highly organised, analytical and solutions-focused, with strong technical skills and the ability to work effectively across multiple projects and stakeholders in a dynamic festival environment.

The successful candidate will be part of a highly motivated team of specialist staff; delivering one of the world’s leading contemporary visual arts events.