Duty Manager – Norman Lindsay Gallery, Faulconbridge, NSW
Located in Faulconbridge in the Blue Mountains, the Norman Lindsay Gallery is situated in the house once occupied by the famous Australian artist Norman Lindsay. Set in sprawling gardens that wrap around the homestead, the Gallery, grounds and etching studio showcase his many paintings and sculptures depicting Bohemianism and Arcadian pantheism.
The National Trust NSW is seeking Expressions of Interest from people looking to be part of a casual pool of Duty Managers., that can be called upon to fill weekend work and when any vacancy or holiday cover comes up.
We are looking for energetic team leaders who have a track record of delivering high quality, visitor-centric customer service, to coordinate the day-to-day operations of this property over the weekend and work with our wonderful team of volunteers to create an experience for our visitors which is welcoming, engaging and enables them to get the most out of their visit.
About the Role
Reporting directly to the Events and Operations Manager, you will be responsible for:
- Overseeing and managing the daily operations of the property and gallery including admissions, reception and shop, bookings and site security processes, when the property is open during the weekend.
- Coordinating all activities on site including tours, venue hire and events.
- Managing incidents as they arise on duty days.
- Coordinating volunteer rosters to ensure both properties are adequately resourced on those days.
- Leading and motivating the volunteers working onsite, either as guides or front of house to deliver an exceptional visitor experience.
- Inducting and training new volunteers to ensure consistency of service delivery
- Maintaining volunteer records to ensure compliance
- Coordinating property bookings
