Museum Officer – Dundullimal Homestead, Dubbo NSW

Located in Dubbo, Dundullimal Homestead is a stunning example of a rural 1840s homestead complete with main house, outbuildings, chapel and gardens.

We’re looking for an energetic Museum Officer with a track record of delivering high quality, visitor-centric customer service to manage the daily visitor activities at this high-profile property and work with our wonderful team of volunteers to create an experience for our visitors which is both welcoming, inclusive and enables them to get the most out of their visit.

About the Role
Reporting directly to the Visitor Experience and Operations Manager, you will be responsible for:

• Overseeing the daily Saturday operations of Dundullimal Homestead admissions and visitor reception, when the property is open.
• Supporting all daily visitor activities on site including tours, events and public programs.
• Responding to incidents as they arise at Dundullimal Homestead.
• Supporting volunteers working onsite, either as guides, front of house, cafe or event facilitators to deliver an exceptional visitor experience.
• Assisting in the Cafe as required.

About you

• You’ve run a team of customer-focused staff before and can lead and motivate them to perform at their best.
• You’ve delivered events before and can manage multi-layered activities with confidence and composure.
• You will be flexible enough to deal with the myriad of things that comes with operating a historic property that is open to the public.
• Ideally, you will have had some experience in working with communities, tourism, hospitality or the cultural sector and know your way around a commercial coffee machine.

We’re looking for someone who truly believes in exceptional customer service, can run an event or tearoom like clockwork and knows the value of teamwork. We offer a flexible work environment and value the highest levels of professionalism.