Gallery Host

Casual position
Hourly rate: Normal working days (Monday to Saturday) $30.27; Sunday and public holidays rates apply

Overview
The MCA is currently seeking an expression of interest for Gallery Hosts to work casual shifts starting at the end of February 2022. We have various shifts available and may have further available shifts throughout the year. We encourage you to apply even if you are unable to start in February 2022, detailing the periods that you will be available throughout the year.
Gallery Hosts are the first point of contact for visitors to the Museum. Their role is to welcome all visitors to the Museum including checking any COVID safe entry requirements, and to ensure the safety of both the artworks and visitors. Gallery Hosts enrich our visitors’ experience by providing high-level customer service in a friendly and welcoming manner. They provide information on our exhibitions, programs, events, activities and facilities, and offer a cloakroom service (subject to COVID restrictions).
The host role is also to provide feedback on visitor’s responses to visiting the MCA, and to report on art and building incidents. Hosts work collaboratively within a team environment to ensure the organisation’s objectives are met. They share information, expertise and observations to enhance the visitor experience and to support a collegial team dynamic.

The MCA is looking for people who work well within a team and have a genuine desire to provide excellent customer service. We have casual shifts available throughout the whole week and the number of hours per week varies depending on our exhibition and events program.  The successful applicants will be available to work various shifts and be flexible with the number of hours based on business needs; be punctual, reliable and have good interpersonal skills. They will be a positive ambassador for the MCA and pride themselves on personal presentation. The position involves being on your feet for the duration of a shift – moving through allocated gallery spaces in order to safeguard artworks and attend to visitors’ needs and engage in conversation (subject to COVID restrictions). It is a mobile, active role (any access requirements will be considered, in keeping with our commitment to creating equal employment opportunities).

Tasks and responsibilities of the position
Customer service and artwork protection
• Welcome all visitors and guests including checking any COVID safe requirements.
• Inform visitors of current and future exhibitions and education programs.
• Brief visitors on gallery guidelines in a way that is engaging and positive.
• Invigilate the gallery, ensuring security of the artworks while maintaining a warm rapport with visitors.
• Report artwork incidents and building maintenance needs.
• Provide feedback to the MCA on visitors’ experience.
• Support the MCA in delivering high-quality visitor experiences by maintaining outstanding customer service at all times.
• Provide information and informed interpretation of the Museum’s exhibitions, public engagement programs and events.
• Promote MCA memberships and sell memberships and tickets as requested.
• Provide appropriate assistance to visitors with specific needs and access requirements.
• Welcome and brief groups on gallery guidelines when they arrive at the Museum to facilitate a smooth and enjoyable visit.
• Effectively handle visitor and guest complaints, including receiving and recording visitor feedback.
• Cloak items at Front of House (subject to COVID restrictions).
Museum environment
• Ensure a safe, comfortable, and clean environment for all visitors and guests.
• Ensure security and crowd control in public spaces.
• Report maintenance and cleaning issues promptly and conduct regular checks of all public areas.
• Promote safe working practices.
• Follow evacuation procedures in the event of an emergency and assist visitors.
• Maintain well-stocked and tidy supplies of MCA brochures and other relevant collateral.
• Develop solutions to problems with work procedures in consultation with other staff or supervisors as appropriate.
• Ensure that you have sufficient supervision, instruction, and equipment to undertake your work safely.
• Attend training as required.

Applications
To apply for this position, we ask that you please visit the MCA website to view the full position description and for details on how to apply.

COVID-19 Vaccination Requirements
Please note that it is currently a requirement as per the MCA’s COVID-19 Vaccination Policy, that all employees, volunteers, and visitors are fully vaccinated. You will need to provide evidence of your COVID-19 vaccination if you are successful. Please note that full vaccination as per the current NSW Government guidelines means two doses of COVID-19 vaccine for adults, and any future approved vaccination boosters. The MCA continues to review this Policy on a regular basis and may change the vaccination mandate requirements in the future.