Cultural differences can influence how visitors seek assistance, interpret information, respond to uncertainty, and experience even well-designed visitor services.

Join intercultural specialist Craig Shim for a free 45-minute webinar for museum and gallery leaders exploring how culture can affect the visitor experience, what visitor feedback and complaints may not reveal, and how to determine whether cultural inclusion warrants further attention within your organisation.

This session is designed to help leaders identify potential cultural inclusion blind spots and make informed decisions about visitor experience priorities.

8 September 2026, 2:00pm – 2:45pm AEST