Museum Attendant / Front of House – Expression of Interest
About the Role
The Museum Attendant/Front of House role ensures a seamless visitor experience. With excellent communication skills, the role attends, monitors and facilitates interactions between visitors and exhibits with ease. Capably navigating and anticipating visitors needs, the Attendant demonstrates strong knowledge of each exhibition and promotes the broader Bundanon offering.
What you will do
Visitor Engagement and Operational Support
- Enhance visitors’ understanding and enjoyment by providing clear and accurate information relating to current exhibitions, events and site, addressing inquiries and ensuring a positive experience for all visitors.
- Offer friendly and informative assistance to visitors, answering questions and providing directions.
- Demonstrate cultural sensitivity and professionalism at all times.
- Maintain a comprehensive understanding of Bundanon’s offerings, including its history, exhibitions, events, programs and accommodation
- Confidently deliver engaging tours to cater to diverse audience groups, from individuals to larger guided tours.
- Handle cash and card transactions for admission fees, event tickets, memberships, and merchandise with accuracy and attention to detail.
- Support the Visitor Services team by efficiently managing front desk operations and providing assistance as required across all Bundanon sites.
- Contribute to ongoing improvement by actively seeking survey responses from visitors to gain valuable insights and enhance the visitor experience.
- Actively engage in the sale of merchandise and provide excellent customer service in the retail shop.
