Member Experience Supervisor

Seeking a Member Experience Supervisor to lead our frontline membership operations and deliver exceptional experiences across both onsite and digital touchpoints.

Reporting to the Membership Services Manager, this role plays a pivotal part in shaping how members engage with the Art Gallery, from their first interaction through to long-term loyalty.

You will lead a small, passionate team and oversee the day-to-day operations that support membership acquisition, engagement and retention. This includes supervising membership processing, CRM data integrity, customer service standards and the smooth operation of Members Lounges and Pop-up spaces.

How to apply

To apply please submit:

• a brief cover letter outlining your relevant experience and interest in the role
• your up-to-date CV
• Applications submitted without this written response will not be considered.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

to: roanne.papas@ag.nsw.gov.au

Applications close: 11pm, Sunday 8 February 2026

Further information: About the Art Gallery Society | Art Gallery of NSW