Visitor Experience Supervisor


  • Sydney CBD – The Domain
  • Ongoing full time role at 35 hours/week
  • Clerk Grade 5/6
  • Total Remuneration Package up to $104,875
  • Salary range $85,745 to $94,610 + weekend penalities

Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Gallery acknowledges the original custodians of this land – the Gadigal people of the Eora nation. The Gallery attracts around 1.4 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year

With the construction of our expansion project currently underway and scheduled for completion in 2022, the Gallery is poised to deliver a new state-of-the-art building located next to our existing and much-loved building. Providing us with close to double the current exhibition space, the expanded Gallery will enable us to share more art with more people and provide more family, learning and educational programming for all our audiences.

To help us achieve our ambition, we are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Gallery for the future.

For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au

Our commitment to diversity

We are committed to building a diverse, inclusive and flexible workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.

About the role

We are seeking an experienced supervisor to administer the day to day operations of the Visitor Experience team in the provision of all visitor services including ticketing, information provision both static and roaming, coordinating school groups and event services.

For more information about the role please view the role description and information for applicants or call the nominated contact person listed in the advertisement.

What technical / soft skills you require

  1. Extensive experience supervising front of house services provision in a museum, gallery, tourism or entertainment sectors.
  2. Demonstrated experience coordinating staff to provide high quality customer service, including direction and feedback to team members.

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