Visitor Experience Manager, Sydney Observatory

The Visitor Experience Manager at Sydney Observatory plays a crucial role in the Powerhouse renewal, delivering community, industry, and cultural programs, including public programs, tours, and commercial events, alongside overseeing site operations. The role leads the Visitor Experience team at Sydney Observatory and collaborates across the Museum to deliver the program and venue management, including operational processes and procedures, focusing on continuous improvement.

The role develops visitor experiences and services that complement the Sydney Observatory program and are aligned with the Powerhouse collection. It builds team capability and champions accessibility and inclusion, enabling high-quality visitor experiences and playing a key leadership role in site safety and management. The role is required to work occasional evenings and weekends to support the operational delivery of the Sydney Observatory program.

About Powerhouse

Through the renewal and across its platforms, Powerhouse will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the cultural and economic ecosystems of NSW, Australia and the world. The Powerhouse, one of Australia’s oldest and most important cultural institutions, continues the delivery of its renewal program across its five platforms, Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory and Powerhouse Digital, our space to tell stories and provide new levels of access to the Powerhouse Collection of over 500,000 objects. To find out more, take a tour through powerhouse.com.au