Visitor Experience Coordinator

• Location: Armidale, NSW
• Job Type: Part-time, 21 hrs week
• Category: Museums and Galleries
• Sectors: Arts, Culture, Heritage
• Reports to: Facilities Manager
• Salary Package: PTE $37,474 inclusive of super and leave loading
Overview
The National Trust is the largest community based, not-for-profit conservation organisation in Australia, operating for more than 70 years. Our vision is to bring the heritage of New South Wales to life for future generations. We achieve this by advocating, conserving and protecting our built, cultural and natural heritage and by educating and engaging the community through the sharing and interpretation of all Australian heritage stories in ways that awaken a sense of place and belonging.

About the Role
The National Trust is seeking a highly organised and experienced Visitor Experience Coordinator to take responsibility for oversight and management of the daily activities at Saumarez Homestead, an exceptional heritage property located in Armidale, NSW.
Such activities include, but are not limited to House and Garden tours, venue hire, bookings, management of events and support to the volunteers in the delivery of public programs, open days etc. You will also work closely with volunteers in all other areas of property activity such as reception, retail, conservation and administration to ensure the property is a welcoming, accessible and inclusive environment which enables the visitor to get the most out of their visit.

The role requires a high level of coordination and exceptional people skills, as you will be responsible for leading and motivating the volunteers working onsite, either as guides, front of house or event facilitators to deliver an exceptional visitor experience.
This is a fixed term position for 21 hours per week until early 2022, when it is envisaged the role will become Full-Time Permanent. The days of working will depend on property activities and a high degree of flexibility is essential.

About you
• You have qualifications in Cultural Tourism, Education, Museum Studies or other relevant discipline desirable
• You’ve had experience in coordinating volunteers and have an ability to provide on-the-job leadership and training.
• You know what good customer service is and can create an environment that encourages others to achieve high standards of visitor experience.
• You can demonstrate experience in managing events and overseeing multi-faceted activities that requires close supervision
• You possess excellent time management skills and an ability to constantly re-prioritise tasks to ensure completion within required timeframes.
• You are knowledgeable about office management, including possessing basic financial management skills.
• You are known for your excellent communication, customer service and team work skills, including an ability to conduct guided tours.
• Ideally, you’ve also had experience in working in a museum, heritage property or heritage environment.
• As this property is some distance out of town, you should also possess a Class C driver’s license
• To be the total package, we’d love you to have an understanding of and commitment to the National Trust’s aims, objectives and workplace values.
Ultimately what makes this a truly special job will be your ability to shape the Visitor Experience at one of our Flagship Properties during a time of growth.
• For a full position description or any enquiries call: 02 9258 0159 or email hr@nationaltrust.com.au
• To apply, submit your CV together with a covering letter addressing the key accountabilities to:
hr@nationaltrust.com.au