Ticketing Services Coordinator

As the Ticketing Services Coordinator, working in close collaboration with the Ticketing Services Manager, you will be responsible for managing a team of ticketing staff to deliver consistent, high quality and customer-centric ticketing services operations. The role will involve operational and administrative tasks and collaborates with different departments to ensure smooth ticketing operations.

Key highlights of the role:

  • Manage the delivery of complex ticketing builds for a range of events, tours, educations programs and special exhibitions across a range of platforms.
  • Supervise and process ticketing enquiries and sales and provide an escalation point for complex customer issues and visitor enquiries
  • Implement operational processes and procedures including providing support, guidance and training to the ticketing team and provide input to special projects as a ticketing subject matter expert
  • Collect and review visitor feedback and data to inform analysis and reporting, support ticketing best practice and deliver continuous service and operational improvement.
  • Assist with ticketing equipment maintenance and the resolution of systems issues to ensure ticketing services are consistently delivered to a high standard

About you

To be successful in this role you will need to possess the following skills, experience and attributes:

  • Excellent communication and customer service skills.
  • Significant experience managing the back-and front-end of commercial ticketing systems.
  • Experience managing teams in a high demand, customer centric service environment
  • Process redesign knowledge is desirable
  • Experience with reporting tools and CRM databases is desirable

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