MCA Store Manager


Full-time, permanent.
Development & Enterprises Division.
Reports to the Director, Development & Enterprises.
Date reviewed May 2019.

Reporting to the Director, Development & Enterprises, the MCA Store Manager is responsible for retail strategy as well as managing the day to day operations. This includes developing and prudently managing retail sales operations to create revenue and attract visitors to a shopping experience that reflects the mission and values of the Museum.

The MCA Store Manager is responsible for: retail strategy development and implementation, store management including the on-line store, stock procurement, store profitability, staff recruitment, rostering and training, inventory management, budgets, visual merchandising, IT and store systems. The MCA Store Manager will supervise, train and motivate staff to create a positive working environment with a focus on excellent, yield-growing customer service.

Tasks and responsibilities of the position

Work with the Director, Development & Enterprises to oversee the financial operation of the store, including detailed sales analysis, expense management and inventory control.
Work with Director, Development & Enterprises to develop short term and long-range retail goals in alignment with the Museum’s overall strategic plan.
Work across the Development and Enterprises teams to maximise engagement with all MCA stakeholders to plan and develop business development opportunities.
Devise and procure merchandising which complements and leverages the MCA brand and responds to its programs, exhibitions and audiences.
Supervise web sales and site maintenance to ensure that targets are achieved and that content and design are consistent with Museum standards.
Manage the Store’s POS and inventory systems including the IT and systems vendor relationships.
Devise and implement efficient processes and policies.
Provide direction for store management, warehouse and sales staff including understanding targets, product knowledge, customer service, effective selling techniques, and loss prevention.
Set and implement visual presentation and merchandising standards and goals.
Prepare monthly and annual KPI reports, and determine capital requirements with the Director, Development & Enterprises to ensure sound fiscal management.
Ensure smooth and timely procedures for completion of semi-annual stock checks, liaising with CFO.
Ensure timely planning, recruitment and training of store staff. Supervise and coach the sales team and stockroom staff. Effectively oversee and direct the work of the staff. Train, motivate and evaluate staff performance.
Create and maintain effective relationships with suppliers, contractors, distributors, licensees and other suppliers of goods and services for the store. Oversee the negotiation of the best terms available.
Maintain cooperative relationships throughout the Museum; work with other Museum departments to plan and coordinate Store activities.
General requirements of all MCA employees

Essential criteria

Applicants must be able to demonstrate they have:
3 years’ experience managing a successful retail speciality store
high level of customer service skills
experience in managing a computerised point of sale retail system, cash handling and reconciliation
excellent stock control and inventory management experience
proven experience in KPI reporting, including the generation of sales reports, stock valuation reports, and annual stocktake reports
proven retail buying experience in the areas of giftware, artists’ products, specialist books and art related publications
excellent oral communication and presentation skills including a capacity to work under pressure
ability to lead a team, manage rosters, motivate staff and develop a successful sales culture
experience with online sales.

Desirable criteria

It would be good if applicants have:
interest in contemporary visual arts and/or culture
experience in visual merchandising
experience with social media.

Closing date
9am Monday 1 July 2019.

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