Front of House Retail Sales Assistant
As the Museum prepares for a busy few months, we are looking for TWO energetic people to join our Front of House Operational Team who work at the Museum and at off-site events. If you think this is you, please review the position description and apply today!Position Description:A Museum of Fire Retail Sales Assistant will assist in day-to-day Museum operations, specifically but not limited to the running of the Museum (e.g., ensuring displays are operational), shop sales and assisting visitors. They should provide a high quality of customer service to assist in the Museum’s growth and development.Tasks expected of this position are (but not limited to the following):• Operate the Museum’s front of house activities (i.e., sales through register, customer engagement and assistance).• Assist the Operations manager in receiving, organising, and storing stock.• Assist with retrieving, packing, and despatching sales orders.• Answer customer inquiries either in person or via phone when applicable.• Transfer inquiries to the suitable staff member when applicable.• OR ensure phone messages are received to a high quality and provided to the necessary staff members• Assist in regular audits of stock.• Maintain an in-depth knowledge of the Museum’s operations and items sold in the shop.• Assist in opening the Museum and turning on displays each morning.• Ensure the building, grounds and displays are secured at the end of the day prior to leaving.• Assist in special event or exhibition days when other duties may be required of the individual• Ensure the Museum is presentable and COVID Safe by performing cleaning tasks• Have a complete knowledge of the Museum’s COVID Safe policies and practices.• Participate in guiding and educational activities when necessary. This may include overseeing visiting groups such as vacation care and hosting guided tours.Required Skills/attributes:• Ability to work as a team.• Patience and ability to remain calm.• Happy demeanour• Understanding of needs of customers.• Good communication skills• Willingness to learn and develop skills.• Dedication to the work of the Museum as a not-for-profit registered charity• Available to work weekends and school holidays, unless otherwise employed or rosteredRenumeration: As per agreed grade/levelApplication Advice: Please send resume with cover letter to ea@museumoffire.com.au by COB Friday 3 February 2023. Applicants who are shortlisted will be notified by Friday 17 February 2023 with interviews to take place in the last week of February.
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