Front of House Coordinator
The Sydney Jewish Museum is a world-class historic and cultural institution, dedicated to documenting and teaching the history of the Holocaust and promoting understanding of the Jewish faith and culture. The Museum is embarking on a new phase, hosting artworks from famous artists, state-of-the-art technology exhibitions, and commencing a 10-year master planning exercise to connect and engage with more audiences than ever.
Focused on Jewish stories and traditions and preserving the stories of the Holocaust, our goal is to give history a voice so that people today can learn important lessons from the past. This is an ideal time to join the Museum and to be a part of our mission to keep history alive while advocating for human rights in Australia.
Our only focus is on candidates who are interested in providing good customer service & retail experience to our visitors. We are seeking applicants from all faiths and backgrounds.
This is a 5-day (31 hours) per week role (Tues, Wed, Thurs, Friday, Sunday).
This role is responsible for our front-of-house operations including the visitor experience, feature exhibition gallery space registration, management of guided tours and volunteer management. This role also includes overseeing various aspects of the Museum Gift Shop.
We are seeking a candidate who is committed to consistently providing an efficient, friendly, welcoming and informative service by offering assistance, support and guidance when required, and ensuring that all visitors experience excellent standards of service at all times. The coordinator will be responsible for ensuring that front-of-house operations run smoothly and will manage the day-to-day running of the reception area and feature gallery.
They will be able to provide information on the exhibition and events programme as well as the building and its history. The coordinator will assist the Operations Manager in maintaining the security and health and safety aspects of the Museum, and will work closely with the Gift Shop Supervisor to ensure the gift shop runs smoothly to drive sales.
Previous experience in a public-facing role or front-of-house role is essential, and a keen interest in the museum and gallery space is of benefit. A good level of IT skills, and knowledge and understanding of First Aid and Risk Management is desirable.
Key duties include:
• Provide knowledgeable, efficient, friendly and professional customer service to all visitors to the building
• Develop good general knowledge and understanding of the exhibition and its contents in order to offer an informative and rewarding experience for visitors
• Be able to provide information on the building and its history as well as the Museum exhibits and its events programme – training in this area will be provided
• Provide assistance and advice for all visitor enquiries
• Maintain the professional appearance of the reception and gallery areas
• Ensure the smooth running of all front-of-house operations
• Monitor the flow of visitors and manage safe capacity requirements as and when required
• Coordinate and supervise Museum volunteers, including rostering shifts to ensure cover for all events and activities, in coordination with the Volunteer Manager
• Ensure volunteers are supported and effectively rotated to provide cover across the Museum
• Carry out daily checks on all spaces, ensuring they are safe, secure, clean, tidy and fully functional and that high standards of presentation are being met and adhered to at all times
• Perform any other appropriate duties that may reasonably be requested and as required by the Operations Manager
• Liaise with the Gift Shop Supervisor to support for the daily operation of the gift shop; ensuring the shop is adequately staffed, stocked, and open for business during museum hours
• Ensure the gift shop is ready for visitors including stocking, display/presentation of gift shop items, in coordination with the Gift Shop Manager
• Train volunteers on Museum processes, in coordination with the Operations Manager & Gift Shop Manager
• Ensure cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.
• Ensure proper opening, closing, and security procedures are followed
Working at the Museum offers excellent benefits, including additional days off for Jewish holidays.
This is a meaningful job, with the opportunity to meet and engage with visitors, Holocaust survivors and the Museum’s fascinating collection of artefacts and stories.
If you are looking for the next step in your career, in a unique and meaningful workplace, or are looking to start a career in marketing for cultural institutions, this is the role for you.
* Please note this role requires employees to be fully vaccinated, including a COVID booster
To apply, please submit a detailed CV including your experience as it pertains to the job description, and a cover letter. Please send all applications to Louise Claridge at email@example.comFind out more
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