Education Operations Officer
About the Sydney Jewish Museum
The Sydney Jewish Museum (SJM) is a world-class historic and cultural institution, dedicated to documenting and teaching the history of the Holocaust and promoting understanding of the Jewish faith and culture as well as Human Rights. It is an exciting time to join the Museum, as we embark on a new phase – hosting artworks from world famous artists, state-of-the-art technology exhibitions, and commencing a 10-year master planning exercise to connect and engage with more audiences than ever.
Our goal is to give history a voice so that people today can learn important lessons from the past. This is an ideal time to join the Museum and to be a part of our mission to keep history alive whilst advocating for human rights in Australia. Importantly, we welcome applicants from all backgrounds – our only focus is on candidates who are interested in providing an ideal experience to our education visitors.
Education Operations Officer
Over 30,000 students of all persuasions attend the Sydney Jewish Museum every single year through a formal education program – this is the Museum’s primary stream of visitors. Thus, the Education Department plays a pivotal role as the museum’s core business. This includes school students, university students, teachers and professionals.
The Education Team facilitates programs focusing on Holocaust history, Human Rights and Jewish history and culture, showcasing the Museum’s collection.
The Department is seeking a full-time Education Operations Officer to support the Education team in the operational elements of delivering the Museum’s education programs. This includes complex education program logistics for 300 students a day and working with stakeholders such as teachers, volunteers, students and SJM staff.
Please note, that while this role does require interaction with students, this is a non-teaching role.
Contract term: 1 year full-time contract with the possibility of extension.
Working together with a team of 10 expert educators and administrative staff, this role manages the day to day operational logistics of the educational programs delivered daily. A non-teaching role, you would be the face of the student experience at the Museum – welcoming students, troubleshooting, managing guided museum tours, and supporting bookings of the Museum. You would be responsible for ensuring a regular flow of visitors through the museum, and managing the logistics of the visitors throughout the museum.
- Manage the timely function of guided museum tours.
- Support the Educators to ensure the education programs are delivered on time and in location to maximise the educational experience of students
- Support visitor experience throughout the museum including troubleshooting questions from students and support teachers before, during and after their visit
- Liaise with Museum volunteers (including guides and Holocaust survivors) before, during and after their shift.
- Contribute to copy creation (in collaboration with Marketing) for Education programs to increase bookings.
- Assist the Education bookings team when required.
- Assist with other tasks in support of Museum education/operations as required.
- Provide first aid (first aid training will be provided as required).
- Experience in a front-of-house or customer-focused or fast-paced environment.
- A strong attention to detail to oversee daily education logistics
- Excellent client engagement skills
- Excellent communication skills
- A digital native, proficient in Microsoft and G-suite, and comfortable utilising various databases
- Proven ability to work cooperatively with staff and volunteers
- An understanding of the NSW education system would be beneficial but not essential.
This role requires a valid Working with Children Check prior to commencement.
This role requires employees to be fully vaccinated, including a COVID booster.
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This job is with Sydney Living Museums and closes on 5 October 2022.