Visitor Engagement Officers

About the Museum
The Australian National Maritime Museum is one of the world’s leading maritime museums, welcoming over 2.5 million visitors annually. With a stunning waterfront location and a commitment to diversity, inclusion, and lifelong learning, the Museum offers a vibrant and supportive workplace culture.

The Opportunity
We’re currently recruiting multiple Visitor Engagement Officer roles based in Pyrmont, NSW. These are casual positions offering an initial three-month engagement with varied shift patterns and the possibility of extension. This is a unique opportunity to join one of Sydney’s most iconic cultural institutions and help create memorable experiences for visitors of all ages.

We are currently recruiting for the following roles:

Families and Programs Engagement Officer – $31.19 – $32.31 per hour + superannuation
Bring creativity and energy to our family programs! This role involves facilitating hands-on art and science activities, interactive playscapes, workshops and special events for children aged 0–14 years. You’ll work in spaces like Kids on Deck and Mini Mariners, helping families explore and connect through fun, educational experiences.

Learning Engagement Officer – $40.29 per hour + superannuation
Inspire the next generation through engaging educational programs. You’ll deliver student workshops, lead tours of the Museum’s vessels and exhibitions, and support outreach and special events. This role is perfect for those with a passion for teaching and storytelling, and a love for maritime history and ocean science.

Front of House Engagement Officer – $33.38 per hour + superannuation
Be the welcoming face of the Museum! This role focuses on creating a warm, inclusive visitor experience from the moment guests arrive. You’ll provide personalised recommendations, manage ticketing and support public programs and deliver tours. Strong communication and emotional intelligence are key.

What’s on offer?

• Flexible rostering / casual work.
• Training and development opportunities.
• Staff wellbeing initiatives and sailing events.
• A workplace that values diversity, inclusion, and accessibility.
• Penalty rates on Sundays and public holidays.

What are we looking for?

• Excellent communication and interpersonal skills, with the ability to engage diverse audiences including children, families, and school groups.
• Demonstrated ability to deliver engaging educational and public programs in a museum or cultural setting.
• Flexibility and adaptability to work across different roles and environments including front-of-house, learning, and family programs.
• Initiative and problem-solving skills to respond to visitor needs and contribute to continuous improvement.
• Commitment to high standards of customer service and adherence to the APS Code of Conduct and Museum values.
• Ability to work collaboratively in a team and contribute to a positive and inclusive workplace culture.

Desirable

• Tertiary qualifications in teaching or currently undertaking studies in education, or equivalent professional. experience. (Only for Learning Engagement Officer role)
• Demonstrated experience working with children and families or studies in Early childhood/Primary education. (Only for Family programs role).
• Ability to speak additional languages.
• First Aid certificate.